Repairs, Returns & Exchanges

Repairs

We make our bags to last, we make them to be repairable and we make them to be recyclable. Like you, we don’t want them going into landfill if at all possible.
All BEEN London products come with a one year warranty. So if your bag needs a little TLC, then get in touch with us at yourorder@been.london, state the order number, problem, and attach photos so we can assess how we can help. We will then contact you to ship the item back to us (you will need to cover the cost of this), we’ll make the repairs, and endeavour to have the bag back to you within one month.


Had your bag for over a year? Not to worry. 
To extend the lifespan of your BEEN London bag for as long as possible we have partnered with care and repair service The Seam. Head to this link to learn more about how The Seam makers can breathe new life through revitalising, restoring, or repairing - letting you love your BEEN London bag for longer. 

 

Standard Returns and Exchanges 

 

When you buy something from us, we hope you love it. However, should you change your mind (it happens to the best of us), you have 30 days to send it back to us.

Unless it's faulty, if you do decide to return something, please ensure that it is in perfect condition. This means clean, unworn and unwashed.

  

How to return: 

 

  • Please process your return and exchange here
  • Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
  • You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.
  • We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned. Unfortunately we will only be able to refund items that have been physically received.

    Return address: BEEN London, Studio 21, 19 Rookwood Way, London, E3 2XT

     

    When will I receive my refund?

     

    Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.