Terms and Conditions


  1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with BEEN London through BEEN London Design Ltd., hereinafter referred to as BEEN London, ”us ” or ”we”, at the BEEN London website, mobile website, or telephone (jointly referred to as ”www.been.london”).


By using www.been.london and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.


Only persons of legal age, 18 years or older, who are not under guardianship can place an order. BEEN London and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. 


The inclusion of any products or services on www.been.london at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.


We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on hm.com at the time you place your order.


BEEN London want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.


  1. Prices and delivery charges

The prices displayed at www.been.london do not include a delivery charge.


  1. Ordering/conclusion of contract

Orders can be placed via www.been.london only.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact our team at hello@been.london who will settle the refund.


  1. Delivery

BEEN London exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.

You will find the full Delivery Policy at www.been.london.


  1. Withdrawal of Order

    If you wish to cancel or return your order, please provide us with notice in writing either via email to hello@been.london and return the item(s) to us as set out in section 6 (Returns) below within the 14-day period. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Returns pages on www.been.london.


    If the item you have received is defective, please notify us promptly and return the item in accordance with section 6 (Returns) below. We will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.


    In the event of an error in connection with any products or services displayed through www.been.london (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), we reserve the right to cancel any order prior to the time it is delivered to you.


    1. Returns

    BEEN London guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.


    All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy.


    1. Payment methods

    You can pay for your goods in various ways as set out on our website. You will receive the legally required invoice in the shipping confirmation e-mail.


    1. Our Liability

    Nothing in these Terms shall exclude or limit BEEN London’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.


    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.


    BEEN London is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.


    Our maximum liability to you for any loss or damage arising in connection with your order on www.been.london shall be limited to the total price of your order.


    1. Colours

    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.


    1. Guarantee

    If there are defects in the goods you have purchased, BEEN London abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.


    1. Assignment

    BEEN London reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  


    1. Severance

    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.


    1. Ownership of rights

    All intellectual property rights, such as trademarks and copyrights at www.been.london remain with BEEN London Design Ltd and its subsidiaries or licensors. Any use of www.been.london or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of BEEN London.


    1. Company Information

    BEEN London Design Ltd.

    Registered number: 11580598

    Registered address: BEEN London Design Ltd, Aspen Waite SE First Floor, Bank House, Queen Street, Deal, Kent, England, CT14 6ET

    Contact Details and Customer Inquiries: hello@been.london