Orders are usually available for collection within 24 hours. This delivery method can be selected during the online checkout process. Once your order is ready for collection an email will be sent to notify you. Please bring a copy of the notification email and a form of photo ID with you on collection. If someone else is collecting on your behalf then they will need the email and a form of ID of the person who placed the order.

Our studio address is Studio 1, 121 Monier Road, London, E3 2PS

COLLECT FROM STUDIO - FREE

All UK orders are delivered within 3-5 working days. Orders delivered within London zones 1 to 3 are delivered by bike or an electric car thanks to our friends at HIVED and outside of London are delivered by DHL tracked.

Saturdays and Sundays are NOT classed as working days.

UK delivery includes Northern Ireland, Scottish Highlands and Isle of Wight.

We make sure to only use tracked (and environmentally responsible) shipping methods. When your order has been dispatched you will receive an email with a tracking number and a link, allowing you to make sure you know exactly when your parcel arrives. If you’re based in London, your order will be delivered by bike and you will get a two hour slot on the day of your delivery.

BEEN London cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.For any queries, please contact us via email on yourorder@been.london

UK STANDARD DELIVERY 3-5 DAYS: £4.95

All international orders are shipped using DHL and are guaranteed to be with you within 7-12 days, although often they arrive much sooner.

When your order has been dispatched you will receive an email with a tracking number and a link, allowing you to make sure you know exactly when your parcel arrives.

Please note, as of 01/01/2021 additional taxes and duties may occur that are not included in the shipping rates at checkout when shipping to countries within the EU. As a small company, we sadly cannot take responsibility for any customs fees or charges for EU orders. These customs charges are the sole responsibility of the customer. 

Europe - £14.95
Rest of World (incl North America and Australia) - £19.95

We thought long and hard about our shipping partners, taking into consideration both their service and sustainability credentials. Our London orders (zone 1-3) are delivered by bike or an electric car by HIVED, a zero emissions parcel service. We hope to soon be using this service nationwide! Rest of UK and international orders are delivered by DHL, see their sustainability policy.